Refund and Delivery Policy
Learn how digital products are delivered and how delivery issues, replacements and refund reviews are handled.
Last updated: August 5, 2026
Digital delivery
After payment is approved, the product is prepared according to its type and availability. Delivery is complete when the code or account credentials appear under My Orders.
If there is a delivery problem
- Check the order status and product description.
- Confirm that the code is used on the correct platform and in the correct region.
- Record the error without exposing the code, password or other credentials.
- Contact info@mythicpin.com with your order number.
Replacement requests and warranty
Eligible requests can be created under Replacement Requests. The warranty period is determined by the product category. A maximum of two requests may be opened per order, and requests cannot be created after warranty expiry.
Cancellation and refund review
Undelivered orders may be submitted for cancellation. Delivered digital content is reviewed according to the product condition, delivery status, prior customer consent and applicable law. Verified defective products may qualify for replacement, redelivery or refund.
